Refund policy

Returns Policy:

• At PixPets, we take pride in crafting unique, made-to-order PixPet products that are as special as your furry companion. Each PixelPet is created exclusively for you, and therefore, we do not accept returns or exchanges.

Cancellation Policy:

• If you wish to cancel your order before it has been processed and created, we offer a full refund. Please contact our customer support team promptly to initiate the cancellation process.

• Once your order has been processed and production has begun, cancellations are not possible.

Defective or Damaged Products:

• In the unlikely event that your PixPet product arrives defective or damaged, please contact our customer support team within 14 days of receiving your order. We will work swiftly to resolve the issue and provide a suitable solution, which may include a replacement or refund.

Contact Us:

• For any questions or concerns related to your order, cancellations, or damaged products, please reach out to our customer support team. We are here to assist you and ensure your PixPets experience is exceptional.